FAQs2020-01-17T02:54:05+00:00
Will Call2020-03-30T19:25:38+00:00

*We are fulfilling all orders through delivery at this time due to the COVID-19 pandemic. Temporarily, will call is not open to customers.  Please give us a call or send an email for any questions: Mon-Fri, 8am-4:30pm. (503) 233-5381 / info@nbhco.com*

Will Call is where you’ll pick up in-stock items if you place your order in-person at NBH; it’s right next to our front desk.
You’re also welcome to place an order through email or over the phone, then drop by to pick it up at will call when it is ready.

  • When you pick up an order, please bring your invoice if you have it. If not, make sure you know the name and company name on the order so that we can retrieve it for you efficiently.
Online Shopping (Webtrack)2020-01-15T21:30:55+00:00

As NBH sells exclusively to building trade professionals, you must be registered and signed into your NBH account to purchase products online.
Your NBH representative will set up your company’s online account so that when you sign in, you see:

– your company’s trade discount pricing,

– a handy list of your frequently bought items,

– your past orders, statements, proofs of receipt, and more

Please note that if you do not have an account yet or are not signed in, you will see retail pricing when you view our online store. Call your salesperson to get started, or click here.

Click here to view Webtrack

Tracking Information2020-01-10T17:00:13+00:00

Your salesperson will keep track of your orders and shipments, and will promptly notify you of updates on shipping and delivery.

Our Hours2020-03-30T19:26:28+00:00
  • We are taking orders by phone or email during our usual hours of Monday-Friday, 8am to 4:30pm.
    *Please call your regular salesperson’s cell phone during our business hours, or contact us at (503) 233-5381 / info@nbhco.com: we will ensure you get the supplies and support you need!
  • Amid this developing COVID-19 situation, our showroom and sales floor are taking orders and providing assistance, but currently not open to customer visits. We are fulfilling all orders through delivery.
  • Please let us know how we can help you during this time, whether you need photos or video chats from our showroom, catalogs, or quotes.
  • Online orders will be processed by a salesperson during work hours. Thank you for your understanding!
Stock Order Returns2020-01-10T21:53:17+00:00

Stock items may be subject to a re-stock fee due to processing. All claims must be made within 15 days of purchase, and items must be returned in new condition, with packaging in resealable condition.

Special Order Returns2020-01-10T21:55:09+00:00

At NBH, our goal is to provide you with knowledgeable guidance throughout the hardware selection process so you always get what you’re looking for. Your NBH salesperson will work with you to ensure that the product you order is exactly what you need and expect, and that your orders are made accurately.
Please note that special orders may be either non-cancelable and non-returnable, or subject to a significant re-stock fee, depending on the item manufacturer’s return policies.
Orders that are fabricated or filled incorrectly will be always be corrected as quickly as possible. Your salesperson will always review the policy of the vendor you are ordering from with you before placing your order.

Appointments2020-03-30T19:27:18+00:00

Please call or email us: we are here for you to provide support and supplies through phone, email, and delivery! Amid this COVID-19 pandemic, in-person visits are temporarily not being scheduled. We will update you as soon as these measures are lifted.

  • Please do call or email your regular salesperson, Mon-Fri, 8am-4:30pm; we will work with you to ensure you get all the information and hardware that you need!
  • If you don’t have a regular salesperson, please call or email us: (503) 233-5381 / info@nbhco.com
To-the-Trade2020-02-06T21:21:41+00:00

Our company is structured and zoned to sell business-to-business. Our expertise is in assisting with the building, fabricating and design process, and our services focus on facilitating this type of work. As a small local business, our staff and stock inventory are set up to best serve wholesale customers. As a service to our trade customers, we also gladly welcome in their clients with their referral. We are always happy to provide anyone with recommendations of nearby retail companies.

May I Come in to Browse?2020-04-01T16:17:47+00:00

Please contact us for catalogs, photos, or to inquire about a video tour of our showroom! Amid the developing COVID-19 situation, our showroom is currently not open to in-person visits. We will update you as soon as these measures are lifted.

  • Please do call or email your regular salesperson, Mon-Fri, 8am-4:30pm; we will work with you to ensure you get all the information and hardware that you need!
  • If you don’t have a regular salesperson, please call or email us with a message: (503) 233-5381 / info@nbhco.com–we will respond as soon as possible!