FAQs2020-01-17T02:54:05+00:00
Will Call2020-01-10T18:54:15+00:00

Will Call is where you’ll pick up in-stock items if you place your order in-person at NBH; it’s right next to our front desk.
You’re also welcome to place an order through email or over the phone, then drop by to pick it up at will call when it is ready.

  • When you pick up an order, please bring your invoice if you have it. If not, make sure you know the name and company name on the order so that we can retrieve it for you efficiently.
Online Shopping (Webtrack)2020-01-15T21:30:55+00:00

As NBH sells exclusively to building trade professionals, you must be registered and signed into your NBH account to purchase products online.
Your NBH representative will set up your company’s online account so that when you sign in, you see:

– your company’s trade discount pricing,

– a handy list of your frequently bought items,

– your past orders, statements, proofs of receipt, and more

Please note that if you do not have an account yet or are not signed in, you will see retail pricing when you view our online store. Call your salesperson to get started, or click here.

Click here to view Webtrack

Tracking Information2020-01-10T17:00:13+00:00

Your salesperson will keep track of your orders and shipments, and will promptly notify you of updates on shipping and delivery.

Our Hours2020-01-10T21:41:33+00:00

Our showroom and salesfloor are open from 8 to 5 Monday through Friday, while Will Call opens one hour earlier, at 7AM. These hours are set to coordinate with when many of our building industry customers shop for supplies. Online orders will be processed by a salesperson during work hours. Thank you for your understanding!

Stock Order Returns2020-01-10T21:53:17+00:00

Stock items may be subject to a re-stock fee due to processing. All claims must be made within 15 days of purchase, and items must be returned in new condition, with packaging in resealable condition.

Special Order Returns2020-01-10T21:55:09+00:00

At NBH, our goal is to provide you with knowledgeable guidance throughout the hardware selection process so you always get what you’re looking for. Your NBH salesperson will work with you to ensure that the product you order is exactly what you need and expect, and that your orders are made accurately.
Please note that special orders may be either non-cancelable and non-returnable, or subject to a significant re-stock fee, depending on the item manufacturer’s return policies.
Orders that are fabricated or filled incorrectly will be always be corrected as quickly as possible. Your salesperson will always review the policy of the vendor you are ordering from with you before placing your order.

Appointments2020-01-10T22:02:53+00:00

Decorative and architectural hardware can be complex and time-consuming to select. We always recommend that you make an appointment with a member of our showroom staff when you are at this stage in your project. When you make an appointment, we can prepare suggestions, dedicate time to focus on you, and can ensure we have all the information we need to make your visit as productive as possible.

We understand that it’s not always possible to make an appointment—that’s okay! We welcome you to drop by at any time to browse the showroom and submit orders, and we will assist you as time and our appointment schedule allows.

To-the-Trade2020-02-06T21:21:41+00:00

Our company is structured and zoned to sell business-to-business. Our expertise is in assisting with the building, fabricating and design process, and our services focus on facilitating this type of work. As a small local business, our staff and stock inventory are set up to best serve wholesale customers. As a service to our trade customers, we also gladly welcome in their clients with their referral. We are always happy to provide anyone with recommendations of nearby retail companies.

May I Come in to Browse?2020-01-16T17:13:47+00:00

Yes, absolutely! Stop by to look around and get inspired any time: Monday-Friday, 8AM-5PM.
If you need assistance, our staff on the salesfloor will be happy to help you as their appointment schedules allow.